How to raise a concern with VNAV Flight Labs.
If you have a complaint about your experience with VNAV Flight Labs — training, billing, conduct, or anything else — email us at [email protected] with “Complaint” in the subject line. We will acknowledge your complaint within 5 business days and provide a substantive response within 15 business days.
If your complaint involves flight safety, you may also contact the FAA directly.
Once VNAV Flight Labs is an authorized institution, Connecticut students may also raise unresolved complaints with the CT Office of Higher Education, Program and Regulatory Affairs Unit, 450 Columbus Blvd, Suite 707, Hartford, CT 06103, 860-947-1816.